Disclaimer

Terms & Conditions:
All participants and their guardians, should first read our disclaimer and agree to our policies before making any booking. Booking a lesson implies that you have read, understood, consent to and agree to abide by, the policies of the school.

Disclaimer:

The material on this web site provides general information only and is not intended as advice and must not be relied upon as such. You should make your own inquiries and seek independent and/or alternative advice prior to making any decisions.

This web site may contain information about activities and sports which by reason of their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons. The web site may also describe activities which are higher than normal risk or inherently dangerous. Action Sports Maui LLC, its staff, agents, and webmasters make no representations as to the nature, quality or suitability about any or all of the activities or products shown on this site and the user agrees that the user shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular activity.

Any comments about the classes or courses described on the site do not necessarily apply to broadly to the sports in general. and they do not apply to all locations and conditions where the sport may be practiced. Suitability varies by location, conditions, and operator experience, and course content.

Ocean recreation activities in and around the ocean rely on natural forces that may be difficult to fully predict and anticipate. Wind, weather, water, waves, currents, sea creatures, other water users, hidden hazards, pollution and water traffic, are all factors that can affect the overall safety of participants. Anyone engaging in or contemplating participating in any ocean activities should take into account the potential for increased personal risk, and the possibility of severe injury, disability and even death.

Action Sports Maui LLC will not be liable, in negligence or howsoever, for loss, damage, liability or inconvenience suffered by you or any other person resulting from any action or decision by you in reliance upon the information on this web site.

Policies

Payment Policy:
All lessons should be pre-paid. If you give a credit card to hold the lesson, it will be usually be charged the before the lesson. credit card numbers given on the phone will be charged as a phone sale. The three digit id number will be sufficient as your authorization to make charges to your card. Credit cards are charged at the time of the booking. Refunds will be given to the original credit cards. 24hours notice for cancellation is required. There is no refund for lessons cancelled within 24hours. Receipts can be emailed, faxed or mailed on request. Please indicate that you would like a receipt at the time of booking. If you decide to extend you lesson, we will make any additional charges to the credit card we have on file for the original booking.

Payment Errors:
If you notice a duplicate charge or other accounting error on your statement, please email us with the details and we can reverse any erroneous charges usually within a few days. Our office hours are 9am -5pm Hawaii Time, Monday to Friday.

Pricing policy:
All priced are subject to change. Pre-paid lessons will be honored up to three months from the time of booking. Otherwise the higher price will prevail. Coupons must be presented at the time of booking. Ka'amaina discounts must provide a Hawaii driver's license. unused gift certificates expire after one year. No discounts or coupons or credits can be applied after the lesson has been paid for. All prices are listed excluding the Hawaii State tax.

Tax on Accommodation: Accommodations have 11.42% tax plus some booking fees usually apply. Most of our accommodations have a minimum three night stay, cleaning fees, and key deposits. No refunds on cancellations within 10days on prepaid accommodation. (other conditions may apply).

Payment of Taxes:
All retail products and services including lessons are subject to the Hawaii State General Excise (retail) Tax GET. As is usual practice all the Prices quoted do not include the State Tax. 4.17% will be added to each price for the calculation of the total. Payment of taxes is mandatory, we cannot waive the taxes, so please do not ask.

Discounted Pricing:
All lesson packages are discounted pricing. The discount is calculated on the quantity of lessons being pre-purchased. No other discounts will apply to discounted packages or products. Discounts, coupons or club members credits cannot be combined. Ka'amaina discounts must provide a Hawaii driver's license. If a person purchases a lesson package and does not complete the full package. They may receive a partial refund based on the time used. Based on the next lower tier of pricing. For example the three day price break, only applies to three completed days of instruction, if a person only completes two days, they will be charged for two days at the single day rate, and be refunded the difference from what they paid.

Booking Lessons & cancellation Fees:
We are a service industry. We sell our time and expertise. When you make an appointment we block out our schedules to guarantee you the exclusive use of our time. We need 24hours notice of cancellation and you will receive a full refund. To cancel a lesson with 12 hours notice you may receive a 50% credit if we can resell your lesson. If you give less than 12hours will not receive a refund. To receive a refund you will need a cancellation code given to you at the time you notify us of the cancellation.

Equipment damage & Loss: If a student damages equipment during a lesson, they may be partially or fully responsible for the repair or replacement costs. Students are 100% responsible for repair or replacement of any rental gear, and any gear used in advanced lessons. Beginners are responsible for any "preventable" damage or damage resulting from deliberate or negligent action. Damages or replacement costs may be charged to the credit card that make the lesson booking.

Locations & Times: Locations are subject to change. There are certain restrictions by location, dates, beach closures, and/or unsuitable conditions that may cause us to relocate the activity. Many beaches are closed on State holidays, and Sundays. On some occasions we may need to reschedule or cancel the lesson. Be prepared to relocate to a new location if necessary.

Start Times: Your lesson starts at the agreed lesson start time. Please arrive 15 minute early to allow for delays, and preparation time. If you are late for a group lesson the group may start without you. it is up to the instructor if you are able to join back into the group. Lessons may progress to a different location, or leave the van to go to the beach. catching up to the group may not be possible. Private lessons: If you are late for a private lesson or group the instructors will wait a maximum of thirty minutes at the location before being dismissed. If you arrive late but within 30minutes of the start time the instructor may give you the remaining time.

Lesson Content: Preparation, rigging, safety briefings, and training are part of these sports. During any lesson the amount of in-water time will vary and depend on the weather, and the students degree of preparedness for the activity. If a student needs a lot of safety information, the in-water portion of the lesson will be reduced proportionately. Instructors may also choose to wait for optimal conditions to present themselves before allowing students to enter the water. Traffic, weather and water condition, and water inhabitants will all have a bearing on the decision to go or not go at any time. For safety reasons, the instructors have the final say. If necessary the instructor can complete the entire lesson on the land. Lectures, information, advice, hints, skills, and the instructor's time are all part of the lesson.

Expectations and Goals: When making your bookings please tell us your experience level, expectations and goals at the beginning of the lesson, tell you instructor so they can better tailor the lesson for you. Your instructor should be able to tell you if your expectations are realistic. And what may be achievable goals. Give your instructor feedback during the lesson, if the pace is too fast or too slow. They may be able to modify the pace to suit you. For safety reasons, there is much of the safety cannot be skipped. If you have previous experience your instructor may quiz you to test your knowledge or have you attempt a certain skill prior to the activity. Do not overstate your ability, or hide any health problems. It is best for you to fully disclose your situation to the instructor. Let your instructor know when you are getting out of your comfort zone or are having problems of any kind. Please be aware that results vary from lesson to lesson and according to each individual participant.

Physical limitations and Health: Please inform us about your physical status and health especially if you have any issues. Really light people, & really heavy people may have difficulty getting suitable equipment. Wherever possible we will accommodate the student, however please disclose at the time of the booking if you are over 220 pounds (100kgs). To help us provide a safer and better lesson, we should know the age weight and height of students, and approximate physical condition. All participants in any water activity must be able to swim. if you are a weak swimmer just let us know. You may be asked to sign a declaration of fitness.

Legal Liability Waiver: All students must sign a waiver form before commencing any activity. Students under 18 years of age must have a parent or guardian sign a waiver form for them.

Photos and video: Some of our lessons may be photographed by or videoed by our staff. Some images may be made available for sale to participants. All Images and videos of the lessons and students remain the property of the photographer and/or Actions Sports Maui LLC, and may be used in promotional material, commercial use or for instructional purposes. Specific photography or video services are usually available on request by arrangement. If you have any specific privacy issues, please inform us before your lessons.

Overtime: If you may want to do overtime, you must inform us when making your booking. Often instructors and gear are being used in back to back appointments. So an extended lesson is not always possible. If we know in advance, we can make provision to extend your lesson. Any lesson overtime will be charged for at the former rate. If you go over your lesson time, your credit card will be charged for the extra time. Please keep track of the time during your lesson to avoid running up the bill.

Under-time: If a student decides to quit early due to fatigue, there is no refund. If an instructor decides to stop a lesson early due to weather; Credit for remaining time is given. If an instructor decides to stop a lesson early for safety reasons, like the student is uncooperative, has health problems, or is intoxicated, there is no refund for remaining time.

Tipping Instructors & Gratuities: Like a waiter, your instructor is a service giver. You may show your appreciation for your instructor by giving a tip or gratuity. Tips can range from 10-20% of the lesson price and usually take the form of cash. Tips are usually given directly to the instructor at the end of each lesson. Instructors should never ask for tips. Tips can be paid on customer credit cards for multi-day lessons, but only with your specific request. Instructors are not allowed to accept "verbal" credit card tips. Please do not tip instructors with alcohol, intoxicants or contraband.

Refund Policy:
If there is no wind on the day of your lesson, we can reschedule your lesson for a different time or day. If we run out of wind & you complete two(2) out of three(3) hours, you only pay for the portion used, and we may refund the difference. If you book and pay for a five-day course, and only do three, you just pay the three day rate, and get a refund for the difference. If you book and prepay a five-day course and only do four days, you will be charged for four days at the three-day rate, and be refunded the difference. And if you have to cancel a lesson we just need 24hours notice.

Third party refunds: Refunds will be made by the original source of your booking. If you book online or through an agent please contact the people you originally booked with to obtain any refunds. Policies may vary from one agent to another.